Reducing loss, Reducing anxiety
CCD is a full-service call center consulting group. Over the years we have stopped the loss of millions of dollars for our business partners by applying research, knowledge and experience. Call Centers may have some commonalities from one to the next, but duplicating the efforts of others has proven to be disasterous for others. Time, competition, and your customers will not tollerate poor service for long. Do you want to follow the status quo? Are you ready to be extraordinary? If your ready, here is a short list of what we support:
- Competitive Benchmark Audits
- Call Center Assessments
- Six Sigma in the Call Center
- Call Center Certification
- Workforce Stability (Turnover Reduction) Assessments
- Agent, Supervisor, Manager, and Executive Training
- Call Center Quality Assessments
- Customer Feedback Programs (LEARN MORE)
- Quality Program Creation
- Telephone Systems: Assessments, Acquisition, Integration
- Process Improvement
- Outsourcing Selection and Project Management
- Site Location
- Strategic Planning
- Disaster Recovery Planning
- HR Practices
- Training Audits and Evaluation
- Workforce Management Evaluations
- Voice and Internet System Testing, and more
Our consultants are experienced in start-ups, redesigns, reengineering, consolidating, and outsourcing all types of call centers. Call 336-288-8226 to schedule an appointment so we can discover if we can help.
Our mission is for our clients to experience a transfer of knowledge. Our goal is not for you to be dependent on us. We want to support and inform you so you can become self-supportive in your effort to be extraordinary.
Testimonial"The thought leadership I received just can't be found anywhere else" Testimonial 3"You are one of the family" |
Testimonial 2"Expectations were set and timelines were communicated. All were met without a hitch, that was great!" Testimonial 4"I appreciated everything you did for us and look forward to a long-term relationship" |
