Call Center Depot- full service, Certified Call Center Consultants

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Call Center Depot is a full-service consulting group. We have maximized our research, knowledge and experience to assist our clients with:

	Competitive Benchmark Audits
	Call Center Assessments
	Six Sigma in the Call Center
	Call Center Certification
	Workforce Stability (Turnover Reduction) Assessments
	Agent, Supervisor, Manager, and Executive Training
	Call Center Quality Assessments
	Customer Feedback Programs (LEARN MORE)
	Quality Program Creation
	Telephone Systems: Assessments, Acquisition, Integration
	Process Improvement
	Outsourcing Selection and Project Management
	Site Location
	Strategic Planning
	Disaster Recovery Planning
	HR Practices
	Training Audits and Evaluation
	Workforce Management Evaluations
	Voice and Internet System Testing, and more

Our consultants are experienced in start-ups, redesigns, reengineering, consolidating, and outsourcing all types of call centers. Contact us to learn about our I.T.E -.E.T.I.™ assessment methodology.

Our mission is for our clients to experience a transfer of knowledge. Our goal is not for you to be dependent on us. We want to support and inform you so you can become self-supportive in your effort to be world-class.

The Call Center Depot "Help Desk" is a FREE area that contains helpful how-to's and insight on call center related topics. Get some helpful hints from experienced industry veterans. Submit your papers and articles by contacting us.

If you want easy access to an abundance of call center resources click "Make this my start page." If that didn't work go here.

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