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The 4 Vital Questions for Quality Assurance

Every internal quality monitoring and external quality monitoring program must answer all of these questions.  Are you? 

1. How are we—as an organization—doing at representing our company to its customers?
2. What can we—as an organization—do to improve…?
3. How are you—as an individual agent—doing at representing our company to its customers?
4. What can we—as a team—do to help you improve…?